How-To-Guides and FAQ for the PCIM Europe digital

The digital platform will be activated  for exhibitors and speakers from the end of April 2023 and from the beginning of May 2023 also for visitors. The platform will be available for both exhibitors and visitors until 30 June 2023.

Visitor tickets are valid for both, the on-site event and the digital platform. With your day ticket, you can use the digital platform for the entire duration of the event.

We recommend to use Google Chrome or Microsoft Edge to participate in the event.

Protection against data misuse is very important to us as organizers. For that reason, the event complies with the current General Data Protection Regulation.

Yes. You can find them here.

The platform will be available in German and English. The language can be switched via the icon at the top of the screen.

In your personal profile, the data taken from the "Messe-Login"  and ticket registration can be extended, the matchmaking information can be customized and a profile picture can be added.

Based on the information provided in matchmaking, the system suggests suitable conversation partners. The participants' profile pages show the matchin details. Your own details for the matchmaking process can be changed or supplemented at any time in your personal profile.

You can find further participants under "Participant search" in the networking area. Use the filter options to search specifically for suitable discussion partners."

Video calls work via the open source "Jitsi" in the browser, there is no login necessary as Jitsi is integrated into the platform.

You can participate in a video call with a laptop, PC as well as with a mobile device. To use all functions of a videocall you need a device with a camera and a microphone. Please make sure that your browser (Google Chrome, Microsoft Edge) has the latest version.

Mobile devices may have limitations due to different versions of the various operating systems.

There is a difference between scheduled and spontaneous video calls.

Scheduled video calls are possible between all participants. To do this, you arrange an appointment via your profile.

Spontaneous video calls, so called instant video calls take place between visitors and exhibitors. Via the profile of exhibitor representatives, a spontaneous video call can be started via the button "Ad-hoc video call" if the contact person is currently available. The video call cannot be recorded by any participant.

With a valid participants ticket and the "Messe-Login", you can access the platform from beginning of May 2023

After the first registration on the platform, the participant completes an onboarding process that helps him create his profile. Here the participant answers questions that are necessary for the matchmaking process and he has the opportunity to add a profile picture.

All three stages as well as the conference program including keynotes can be viewed as on demand videos. These can be found in the respective program item in the event calendar. Please note that you will need a conference ticket for the conference content. The registration is possible online.

The stage program will be available online from the following day at the latest. The respective conference lectures are visible after the session has taken place on site. 

A corresponding conference ticket must be purchased. Afterwards, the conference lectures will be available for you. Tickets can be purchased online.

An entire conference track from the Brussels 1 room will be broadcast live. The keynotes are also included in the livestream. Please note that you will need a conference ticket for the conference content. The registration is possible online.

As soon as information are filled in the Media Package Manager (MPM), the exhibitor can see directly in the preview how it will look on the website, in the app etc.

It looks exactly the same as in the exhibitor search on the website.

The digital platform will be activated  for exhibitors and speakers from the end of April 2023 and from the beginning of May 2023 also for visitors. The platform will be available for both exhibitors and visitors until 30 June 2023

Exhibitor passes are valid for both the on-site event and the digital platform. Exhibitors can use the digital platform for the entire duration of the event.

You can find our participation opportunities and offers here. 

Use Google Chrome or Microsoft Edge to participate in the event. 

Protection against data misuse is very important to us as organizers. For that reason, the event comply with the current General Data Protection Regulation.

Yes. You can find them here.

The platform will be available in both German and English. The language can be switched via the icon at the top of the screen.

In your personal profile, the data taken from the "Messe-Login"  and ticket registration can be extended, the matchmaking information can be customized and a profile picture can be added.

Based on the information provided in matchmaking, the system suggests suitable conversation partners. The participants' profile pages show the matchin details. Your own details for the matchmaking process can be changed or supplemented at any time in your personal profile.

You can find further participants under "Participant search" in the networking area. Use the filter options to search specifically for suitable discussion partners."

Video calls work via the open source "Jitsi" in the browser, there is no login necessary as Jitsi is integrated into the platform.

You can participate in a video call with a laptop, PC as well as with a mobile device. To use all functions of a videocall you need a device with a camera and a microphone. Please make sure that your browser (Google Chrome, Microsoft Edge) has the latest version.

Mobile devices may have limitations due to different versions of the various operating systems.

There is a difference between scheduled and spontaneous video calls.

Scheduled video calls are possible between all participants. To do this, you arrange an appointment via your profile.

Spontaneous video calls, so called instant video calls take place between visitors and exhibitors. Via the profile of exhibitor representatives, a spontaneous video call can be started via the button "Ad-hoc video call" if the contact person is currently available for this.

The video call cannot be recorded by any participant.

The exhibitor pass also provides access authorization for exhibitor representatives on the digital platform. These are created in the exhibitor ticket portal (ATP) by the exhibitor's main contact person (HAP). 

With the "Messe-Login", the exhibitor representative can log on to the platform and is directly assigned to the exhibitor profile.

The main contact person is the company representative who corresponds with the exhibition team as the first point of contact. This person has admin rights on the platform and must activate the profiles of the exhibitor representatives. The main contact person can also appoint one or more representatives who also have admin rights. In addition, the main contact person can edit the exhibitor profile in the exhibitor area.

The streaming provider is currently available in all countries.

All three stages as well as the conference program including keynotes can be viewed as on demand videos. These can be found in the respective program item in the event calendar. Please note that you will need a conference ticket for the conference content. The registration is possible online.

The stage program is available online at the earliest on the evening of each event day and at the latest from the following day. The respective conference presentations are always visible after the session has taken place on site. The respective conference lectures are visible after the session has taken place on site. 

A corresponding conference ticket must be purchased. Afterwards, the conference lectures will be available for you. 

An entire conference track from the Brussels 1 room will be broadcast live. The keynotes are also included in the livestream. Please note that you will need a conference ticket for the conference content. The registration is possible online.

Yes, exhibitors will receive a 10% discount on all items (excluding speaker fee) at the conference. 

With the Contact Management, exhibitors have the opportunity to keep track of their digital trade show activities and organize the exchange and tracking of relevant contacts within the team.

In the worklist, contacts are listed in tabular form and can be assigned to an agent. In addition, the status as well as the potential of the contact can be specified.

Depending on how the contact is established, a distinction is made between active and passive contacts. Active contacts are equivalent to handing over a business card at the onsite event. Passive contacts can arise, for example, through profile visits or visits to a program item or roundtable. Here you will receive the company name and first and last name. Convert them into an active contact by contacting them.